Refund policy

Refund & Return Policy

We want you to love your Lumora lights. If you're not happy, you have 30 days from the date your order is delivered to request a return.

How to start a return

Email us at luiseduardobermudez28@gmail.com with your order number and the reason for the return. We'll reply within 24 hours with the next steps. Please don't send items back without contacting us first.

Conditions

Items must be unused, in the same condition you received them, and in their original packaging.
You'll need your order number or proof of purchase.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 30 days of delivery with a photo or short video, and we'll send a free replacement or issue a full refund — you won't need to pay for return shipping.

Refunds

Once your return is received and inspected (or the issue is confirmed), we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

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